In view of the latest development of COVID-19, the Insurance Authority (IA) announced today (19 July 2020) that its office will be closed to the general public until further notice. However, enquiry and complaint hotline services will continue as normal, and their operating hours are set out on the IA website. Email responses to enquiries and complaints will also continue as normal.
Except those skeleton staff, IA staff will work from home.
Read More: https://www.ia.org.hk/en/infocenter/press_releases/20200719.html