The HKMA has welcomed the launch of the revised Code of Banking Practice by the Hong Kong Association of Banks (HKAB) and the DTC Association (DTCA). The Code aims to enhance customer experience and promote good banking practices in the Hong Kong banking industry. The enhancements include improved consumer protection in digital banking, empowering customers in financial management, ensuring fair treatment, and incorporating international standards of financial consumer protection. The revised Code is effective from 7 December 2023, and banks are expected to achieve compliance within specified timeframes.
Code of Banking Practice: https://www.hkma.gov.hk/media/eng/doc/code_eng.pdf